1 Introduction
This Privacy Policy explains how Bedzee ("Company", "we", "our", or "us"), a company incorporated under the laws of India in accordance with the Companies Act, 2013, collects, uses, processes, stores, and protects personal data of users ("you", "your", or "users").
This policy applies to:
- Our website: www.bedzee.in
- Our mobile applications (Android & iOS)
- Our platform enabling PG/hostel discovery and landlord software services
By accessing or using our platform, you agree to the terms outlined in this Privacy Policy.
2 Nature of Our Services
Our platform is designed to bring efficiency and transparency to the accommodation ecosystem by operating as:
- A Software-as-a-Service (SaaS) platform that helps landlords manage their properties, track expenses, handle bookings, and optimize pricing
- A digital marketplace that enables tenants to discover, compare, and connect with PG/hostel accommodations
Important Clarification
Our role is to enable connections and provide technology support.
We do not directly handle:
- Day-to-day property management
- Maintenance or tenant services
- Offline agreements or arrangements
These aspects are independently managed by landlords and tenants based on their mutual understanding and preferences.
3 Information We Collect
To provide a smooth and reliable experience, we collect different types of information:
3.1 Personal Information
When you register or use our services, we may collect:
- Full name
- Mobile number
- Email address
- Address or location details
- Profile photo (optional)
3.2 Account & Transaction Data
To enable platform functionality:
- Booking details and history
- Communication between tenants and landlords
- Payment-related metadata (such as transaction status or reference IDs; we do not store sensitive card details)
- Subscription details for landlord services
3.3 Property & Business Data (Landlords)
For listing and management purposes:
- Property details (location, pricing, amenities)
- Images and videos (including those captured during onboarding photography services)
- Business-related inputs required for software tools
3.4 Device & Usage Data
To improve platform performance:
- IP address
- Device type, operating system
- App usage behavior and logs
- Cookies and tracking data
4 How We Collect Data
We collect information through various interactions, including when you:
- Create an account or update your profile
- List a property or search for accommodations
- Use our website or mobile application
- Communicate with other users through the platform
- Participate in onboarding activities (such as photography services)
- Engage with our marketing campaigns or promotions
5 Purpose of Data Processing
We use your information to deliver, improve, and secure our services:
5.1 Platform Functionality
- Creating and managing user accounts
- Enabling property listings and discovery
- Connecting tenants with landlords
- Facilitating communication and booking-related updates
5.2 SaaS Services (Landlords)
- Providing property management tools
- Tracking bookings and expenses
- Offering analytics and pricing insights
5.3 Business Operations
- Supporting property onboarding (including photography services)
- Promoting listed properties through marketing initiatives
- Providing training and advisory insights to landlords
5.4 Platform Improvement
- Analyzing usage trends and performance
- Enhancing user experience and platform features
5.5 Legal & Compliance
- Complying with applicable laws and regulations
- Preventing fraud and misuse
6 Legal Basis for Processing
We process personal data based on:
- Your consent
- The need to fulfill a contract or service
- Legal obligations under applicable laws
- Our legitimate business interests in improving services
7 Sharing of Information
To operate effectively, we may share relevant information with:
- Landlords and tenants, to enable connections and bookings
- Service providers, such as hosting, analytics, and support partners
- Payment gateway providers, for processing transactions
- Legal or regulatory authorities, when required by law
We maintain strict controls and do not sell your personal data.
8 Data Storage & Security
We take appropriate measures to safeguard your information, including:
- Secure servers and encryption practices
- Restricted access controls
- Continuous monitoring and security improvements
Data may be stored in India or other jurisdictions, in compliance with applicable legal requirements.
9 Data Retention
We retain personal data only for as long as necessary:
- To provide our services effectively
- To comply with legal and regulatory obligations
- To resolve disputes and enforce agreements
10 Your Rights
Under applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Request corrections or updates
- Withdraw your consent
- Request deletion of your data
- Raise concerns or grievances
To exercise these rights, contact us at: support@bedzee.in
11 Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure smooth platform functionality
- Analyze user behavior
- Personalize your experience
You can manage or disable cookies through your browser settings.
12 Third-Party Links
Our platform may include links to third-party websites or services. We recommend reviewing their privacy policies, as their practices are independent of ours.
13 Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors.
14 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be published here with a revised "Last Updated" date.
15 Your Consent
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.
16 Support and Assistance
If you have any questions regarding our privacy policy / terms & conditions or require any assistance, please feel free to contact our support team:
