Refund & Cancellation Policy

1 Overview

This policy outlines how cancellations and refunds are handled across the Bedzee platform, ensuring clarity for both tenants and landlords.

2 Subscription Fees for Landlords

Subscription plans provide access to software tools and platform features that support property management.

• These fees are generally non-refundable once the service is activated, as they provide immediate access to digital tools
• Exceptions may be considered in cases such as duplicate transactions or verified technical issues

3 Booking-Related Payments

The platform facilitates discovery and connection, while the accommodation service itself is offered by individual landlords.

• Each property may have its own cancellation and refund terms
• Tenants are advised to review these terms carefully before confirming bookings

4 Platform Fees

In some cases, platform/service fees may be charged for enabling bookings or transactions.

• These fees are typically non-refundable once the service is successfully delivered
• However, refunds may be processed in cases involving technical failures or unsuccessful transactions

5 Cancellations

By Tenants

Cancellations depend on the specific policies defined by the property owner.

By Landlords

Landlords are expected to communicate clearly and handle any applicable adjustments or refunds in a timely manner.

6 Refund Processing Timeline

Where refunds are applicable, they are processed within 5–10 business days, subject to the timelines of the respective payment providers.

12 Support and Assistance

If you have any questions regarding our refund policy / terms & conditions or require any assistance, please feel free to contact our support team:

• Email: support@bedzee.in
• Phone: +91 78920 00988